Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged garage door panels within 24-48 hours. For common panel styles, we often have parts in stock and can complete the repair same-day. Custom or specialty panels may take 3-5 business days to order. During your free estimate, we'll assess the damage and give you an accurate timeline. Emergency panel repairs are available 24/7 if your door is non-functional or poses a security risk.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panels can become damaged for several reasons: vehicle impact (the most common cause), severe weather like hail or high winds, age-related wear and rust, improper installation, lack of maintenance, and forced entry attempts. Sometimes panels crack due to temperature cycling, especially in older doors. Our technicians can assess the damage and determine if a single panel can be replaced or if a full door replacement is more cost-effective.

Question 3

Do you offer financing for new modern door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options through our lending partners with plans ranging from 6 to 60 months. Many customers qualify for 0% APR promotional periods. During your free estimate, ask about our current financing promotions. We also accept all major credit cards. Our goal is to make quality garage doors accessible to every homeowner in the Lewisville area.

Question 4

What is included in your 1-Year Warranty?

Accepted Answer

Our 1-Year Warranty covers all labor and parts installed by our technicians. If any component we installed fails under normal use within one year, we'll repair or replace it at no charge. This includes springs, cables, rollers, hinges, and opener parts. Manufacturer warranties on doors and openers often extend beyond our labor warranty. We'll explain all warranty coverage during your service appointment.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year. During a maintenance visit, we lubricate all moving parts, check spring tension, test safety features, inspect cables and rollers, and tighten hardware. Regular maintenance prevents breakdowns, extends the life of your door, and catches small problems before they become expensive repairs. Our annual maintenance plan customers receive priority scheduling and 10% off all repairs.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely. Garage Door Lewisville is fully licensed, bonded, and insured in North Carolina. All our technicians are background-checked, drug-tested, and undergo continuous training. We carry comprehensive liability insurance and workers' compensation coverage, protecting you and your property. We're also IDA Certified and members of IDEA, demonstrating our commitment to industry best practices.

Question 7

Do you service commercial garage doors?

Accepted Answer

Yes, we provide full commercial garage door services including installation, repair, and maintenance for businesses throughout the Lewisville area. We work with roll-up doors, sectional doors, high-speed doors, fire-rated doors, and loading dock equipment. Commercial customers receive priority emergency service and can set up scheduled maintenance programs.

Question 8

What brands of garage doors and openers do you install?

Accepted Answer

We install all major brands including Clopay, Amarr, Wayne Dalton, CHI, and more for doors. For openers, we carry LiftMaster, Chamberlain, Genie, and Linear. We'll help you choose the right combination of door and opener for your needs and budget. All installations include our 1-Year labor warranty plus manufacturer warranties.

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